Monaco Tourist Ratings & Reviews: Page 21

9-Day Parisian Getaway: Paris, Italy, Switzerland, France

60% Poor attitude of GoEuGo tour leader

By: Fook Thim Chan |

We are totally unhappy with the attitude and organizing skills of the tour leader/guide; Daniel Zheng assigned to us by the vendor; GoEuGo. He had acted irresponsibly towards the tour members by (1) failing to ensure the lights are green be..fore leading the tour members to cross the roads during the tour, (2) failure to do headcounts upon entering or exiting metro stations during our day trip in Rome & (3) failure to disseminate information properly e.g. exact location & timing to gather; in particular metro station to alight. Whilst we can understand that his command of English is not good being a Dutch-Chinese, we are unable to accept his impatience towards tour members who tried to seek clarifications on his unclear instructions. He is quick to reprimand those who failed to turn up on time at the designated gathering point but yet he never try to find out if these late comers were confused by his instructions (though we were never once late but we can empathize those late comers).Apart from these, he was also dishonest by not disclosing the truth about the itinerary of the optional tour; Paris night tour and changes to the itinerary; the necessity to take Rome metro due to road closure in Rome for the scheduled Jubilee of Mercy in Vatican. We joined the night tour of Paris on 3 Dec 2015; an optional itinerary (Euro$35/pax) attracted by the highlight of watching Eiffel Tower glittering for 10mins from a strategic point in the city. However, we were unable to watch the highlight of the tower as its illumination effect was changed due to the Climate Convention 2015 held in Paris with usual 10mins glittering effect being shelved until 4 Dec 2015 (this information was actually displayed in French as running text on the tower). As a tour guide for the optional tour, he should have checked the optional tour itinerary before disseminating the information to us. Yet, he claimed of being unaware of the change in illumination at the 11th hour when we were waiting at the spot at about 10.10pm; way past the scheduled timing of the glittering effect. However, when we returned to the bus after the night tour; he claimed that we were lucky to watch something different illumination that doesn't happen often! Talk about rubbing salt to the wound! In fact, those who joined the optional tour either had to skipped dinner or rushed through dinner within the allocated 45mins after reaching the assigned hotel at about 7pm that evening.The most notable incident was the alleged unforeseen change in itinerary on 8 Dec '15 where we had to take the metro for the Vatican tour due to road closures in Rome for the Jubilee Mercy mass. Daniel told us that he only received the change in itinerary last minute from his office on the evening of 7 Dec '15. However this cannot be an unforeseen change as either Daniel is being dishonest or GoEuGo is being careless with its administration. The Jubilee Mercy mass was planned months ahead as leaflets & booklets were being distributed along our walk from the metro station to Vatican. It was during the Vatican tour where Daniel displayed his callous behavior towards the tour members. As it is difficult to lead a group of 30 through the metro stations, he should have at least disseminate the most vital information to everyone; destination station before entering the metro stations. However, he just told the 30 of us to stay close and follow him. This showed that he had never spare a thought for those who might be unable to board the train or unable to alight at the destination due to the large crowd in the metro stations. When we asked him to let everyone knows of the destined station, he simply brushed us off by reiterating that we just have to follow him. Someone in our group who appears to be a novice in taking public transport stood up to support him by claiming that we will be taking the same train - without sparing a thought that not everyone will be able to get into the same cabin. We tried to reason with Daniel about the importance of informing every member of the destined station at the boarding station before we board the train as well as doing a headcount upon entering/exiting every station before continuing walking as not everyone in a group of 30 can walk at the same pace as him. It was after a heated exchange of few minutes that he took up our advice with much unhappiness.At the hotel in Rome where we spent the night after Vatican/Rome cities tour, we had a long discussion with Daniel together with another 3 tour members from Australia where we voiced our unhappiness with his attitude, poor organizing skills and improvements needed to ensure the remaining 3 days of the tour can be an enjoyable experience for everyone. He showed improvement in the weak areas highlighted by us for the remaining days of the tour but we can see that he has yet to reach the desired level required of a properly trained tour guide/leader. His attitude pales in comparison with the 2 tour guides/leaders that we had during our LA-LV-San Francisco tour in October 2011. Nonetheless, the hectic tour is alright for those who are keen to cover the highlights of the France & Italy over the short duration of 11 days but it could have been a much pleasant experience if we had a better tour guide/leader.While we are being honest in sharing our experience, we have also noticed that some other tour members think that we were being busy body by confronting Daniel during the tour. However, we feel that it is our responsibility to share our experience as we do not wish to see other potential tour members of the Euro tour encountering such bad attitude tour guide/leader. And we definitely hope to see that Daniel would have picked up some valuable lessons through the unpleasant exchanges he had with us; the ëbusy bodiesí of the group. Read full review

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